Managed services are a term referring to the practice of outsourcing a company’s IT computer network support and management in order to enhance business operations. Companies providing managed services are called Managed Service Providers (MSPs). MSPs adopt a holistic approach to IT Services, resulting in a superior standard than many organizations are able to achieve in-house. Leading service providers also offer ongoing management and maintenance of the underlying infrastructure together with end-user support and service guarantees.
Outsourcing information technology (IT) through managed services has become one of the most efficient ways for businesses of any size to streamline core tasks. By removing the mundane (and time-consuming) responsibilities, you give your internal team more space to work on specialized projects that target both your employees and customers.
Below are reasons with elaborated explanation of choosing Managed Service Provider (MSP)
Labor Costs
Think of all the labor costs overhead cutting into your bottom line every month. These are payroll costs. Insurance. Taxes. Benefits. On the other hand, consider the costs of outsourcing your network engineers. You’re only paying the service provider’s fee—nothing else. You don’t have to worry about unexpected HR complaints, unemployment claims, or a sudden employee departure.
More Time, Improved Efficiency
If you’re relying on a single engineer or CIO for your business’ network performance, consider just how nerve-racking it is when they unexpectedly need the day off. It’s impossible to plan for every contingency when you’re so dependent on one person. It means your business is always at risk of under-performing when these unforeseen complications pop up. Now, consider the same scenarios when you have an outsourced IT
team at your back. If a technician needs the day off, the service provider already has a ready team of engineers available to cover. This advantage also applies to technical troubleshooting.
Expertise
It takes an expert to break your systems down. Rather than buzzwords and jargon, MSPs are trained to create digestible analysis before brainstorming custom solutions. Organizations are often surprisingly delighted to find out what it really means to have access to such a wide pool of talented specialists. If your in-house team can’t sufficiently cope up with an ongoing digital transformation or handle the emerging issues in your IT infrastructure, an MSP will be a huge help.
Compliance and Security
When you outsource to an MSP very familiar with PCI compliance standards, you decrease the risks related to client data, credit card numbers or any other sensitive information. MSPs adopt security strategies to keep your firewall always updated.
New Technology
One main advantage of managed services is how rapidly new technology can be enforced into your business. A quality outsourced IT service organization will possess all the essential resources to immediately start off the new projects. Handling the same project in-house could take weeks or months just to hire the right people, train them, and then provide the support they need. For most implementations, quality IT companies will bring years of experience in the very beginning, thus saving money and time.
Your business is better served by outsourcing non-core tasks and focusing internal IT resources on projects that will differentiate you from your competition. Whether that’s a better website, improved customer service automation, or faster invoicing and internal workflows, your team will have more energy to devote to both your employees and clients.
Keep this in mind the next time you’re deciding between hiring or outsourcing. Ask yourself ‘Would our resources be better spent on expanding our core capability?’ The answer will tell you if outsourcing is right for you.
Get in touch with our experts to know how MSP can help you save time, resource and cost.
